Frequently Asked Questions

Is this an app?

No, Patterndipity® is a software program, that is only available on our Patterndipity® tablet.

Can I log into my Patterndipity® account on another device?

No, Patterndipity® is a software program, that is only available on our Patterndipity® tablet. The only exception is for designers and customers, who have the ability to log into the designer platform via a web browser through other devices to enter patterns for personal use or for sale.

How many accounts can I have?

Users can only register one account and only one account can be registered per tablet.

Can I share my Patterndipity® tablet with other Patterndipity® users?

No, each tablet is personalized for one user and only one library can be accessed on each tablet.

What is the warranty on the tablet?

Each Patterndipity® tablet has a limited warranty, one (1) year parts and labor and one (1) year battery. See more details in your owner's manual.

How does the pedal connect to my Patterndipity® tablet?

The pedal connects via Bluetooth.

Does the pedal have to be plugged in?

No, the pedal runs on two (2) AAA batteries.

How many patterns will I be able to purchase and store on my Patterndipity® tablet?

All your patterns, free, purchased or entered by you are saved in the Patterndipity® cloud, so there is no limited to the number of patterns you can store.

How many patterns can I download for offline use?

This depends on the pattern file size, how many images in the pattern, etc. However, on average 20,000+ patterns can be stored for offline use.

How many patterns do I have to select from?

We currently have 5,000+ and growing. Free & for sale patterns. We are always looking for new designs from designers.

What happens to my patterns if my Patterndipity® tablet breaks or gets lost?

All your patterns are safe in the Patterndipity® cloud. As soon as you get a new Patterndipity® tablet and log on, all your patterns will be restored.

How do I put my existing pattern(s) into Patterndipity?

There are easy to follow directions on how to enter your personally owned pattern(s). This is done through a web browser using our easy to use software.

Can I change the font size?

Yes! You can customize the font size in the settings menu. You can also project the pattern onto a bigger screen if it is bluetooth capable.

Do I have to be online to access my patterns?

You can access all patterns that you have downloaded to the tablet when you are not online. To browse your pattern library or the marketplace, you do need to be online.

When does my membership start?

Your membership begins on the date you register your Patterndipity® tablet for the first time; and will auto renew on the anniversary date every year after the initial registration.

How long does my membership last?

Your membership will last for one year.

How much does a membership cost?

We have two, very affordable membership options; Basic Membership is $12.95 and VIP is $24.95 for one year. One year of Basic membership is included with your Patterndipity® tablet purchase and can be upgraded to VIP for a small fee.

Do I have to have a paid membership to use Patterndipity®?

No, you will always have access to your own pattern library; however, you will not be able to view or purchase new patterns without an active membership.

When will I receive my order?

Orders will start to ship in August 2020. You will be notified if there is any changes to this timeline.

How do I use my Patterndipity® Dollars?

Patterndipity® Dollars will be available to use for patterns and supplies once your tablet is registered.

How do I track my order?

Once you place your order you will receive a confirmation email. Within this email you will find an option to track your order. When your order actually ships, you will also receive a separate email notifying you with a tracking link.

What if I want to cancel my order?

Prior to your order shipping, you will have the option to cancel.

How do I sell my patterns on Patterndipity®?

Information on how to contact the Designer Coordinator Team is available on the home page under Designers.

How much will I make selling my patterns?

Patterndipity® does not charge a listing fee for putting your patterns into our marketplace, and we have a very lucrative payment structure that will be provided upon your acceptance into the designer program.

What software will I need to use to put my patterns on Patterndipity®?

We offer a user-friendly, patent-pending, drag and drop color-coded pattern building software, as well as training on how to use it. All you need is an internet browser such as Google Chrome.

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